Before Your Visit               

1. How can I make, change or cancel an appointment?

Consultation at NNI is by-appointment only.

To make, change or cancel an appointment:

a) Use the SingHealth Health Buddy app for the following locations:

• NNI@Changi General Hospital
• NNI@KK Women's and Children's Hospital
• NNI@Sengkang General Hospital
• NNI@Singapore General Hospital

Use the HealthHub app to manage your NNI appointments for the following locations:

• NNI@Khoo Teck Puat Hospital
• NNI@Tan Tock Seng Hospital
• NNI@Woodlands Health

b) Fill in our online form to manage NNI appointments for the following locations:

• NNI@Changi General Hospital
• NNI@KK Women's and Children's Hospital
• NNI@Sengkang General Hospital
• NNI@Singapore General Hospital
• NNI@Tan Tock Seng Hospital
  

 

c) Contact our call centres:

NNI@Changi General Hospital Email: [email protected] Tel: +65 6850 3333 Call Centre Operating Hours: Mon to Fri: 8.30am to 5.30pm Closed on Sat, Sun and Public Holidays	​NNI@Khoo Teck Puat Hospital Email: [email protected] Tel: +65 6555 8828 Call Centre Operating Hours: Mon to Fri: 8.30am to 5.30pm Closed on Sat, Sun and Public Holidays
​NNI@KK Women's and Children's Hospital Email: [email protected] Tel: +65 6294 4050 Call Centre Operating Hours: Mon to Fri: 8.30am to 5.30pm Closed on Sat, Sun and Public Holidays	​NNI@Sengkang General Hospital Email: [email protected] Tel: +65 6930 6000 Call Centre Operating Hours: Mon to Fri: 8.00am to 5.30pm Closed on Sat, Sun and Public Holidays
​NNI@Singapore General Hospital Email: [email protected] Tel: +65 6321 4377 Call Centre Operating Hours: Mon to Fri: 8.00am to 6.00pm Sat: 8am to 1pm Closed on Sun and Public Holidays	​NNI@Tan Tock Seng Hospital Email: [email protected] Tel: +65 6330 6363 Call Centre Operating Hours: Mon to Wed, Fri: 8.00am to 5.30pm Thurs: 8.00am to 5.00pm Closed on Sat, Sun and Public Holidays
​NNI@Woodlands Health Email: [email protected] Tel: +65 6363 8000​ Call Centre Operating Hours: Mon to Fri: 8.30am to 5.30pm Closed on Sat, Sun and Public Holidays	​

                              

We do have a high call volume and we seek your understanding that your call may be put on hold. Please submit your request via the online form.

Our call centre staff will need your NRIC number to provide help and make or change appointments. Tell our staff if your contact information or mailing address has changed so they can update your record.

Note:

• Our doctors have scheduled clinic days and sessions. We will try to book an appointment that is convenient to you but this may not always be possible due to our doctors’ availability.
• See the polyclinic doctor or General Practitioner (GP) first to check if you need specialist care and get a referral before your visit to NNI.
• All first visits are screened by our doctors and if advised that your case is urgent, the earliest available slot will be given to you.
• If your GP requires a referral form, download it here.

 

2. Am I considered a subsidised or private patient?

Subsidised:
a) Residents (Singaporeans, Permanent Residents) AND
b) Referred by a Polyclinic or public hospital where you are a subsidised patient AND
c) Do not specify the name of a specialist you would like to see

Private:
a) Non-Residents and Short-Term Visitors OR
b) Referred by a public hospital where you are a private patient, General Practitioner (GP) or private hospital OR
c) Specify the name of a specialist you would like to see

 *If you are referred by a GP or private hospital but you own a benefit card, you will be considered a subsidised patient

 

3. How much are the consultation charges?

Click here for the consultation charges.

 

4. How do I prepare for my appointment?

• Complete any required tests or scans before your appointment
• Follow instructions given to you such as fasting before blood tests, if needed
• Call us if you are unsure (refer to table in question 1)

5. How do I start a conversation with my doctor?

Understanding your medical condition will help you better manage it and make informed decisions about your treatment. Asking questions is key to effective communication with your healthcare provider (doctor/ nurse) and getting the most out of your clinic consultation.

3 tips to get the most out of your consultation:

• Write down your questions before the appointment
• Be proactive in asking questions
• Clarify any doubts you have

To know more about your condition and medication, visit our Conditions & Treatments page and search for the condition by name. Our staff are here to help you understand and manage your condition - if you have any questions, please ask!

Questions you may wish to ask during your consultation:

​My Diagnosis	​My Treatment
​What is the condition/ disease I have? What symptoms should I watch for? What tests/ scans do I need? How will this condition affect me?	​What are my treatment choices? What are the benefits and side effects of the treatment? What happens if I choose not to have treatment? What do I need to take note/ avoid during my treatment? What are my chances of recovery?